Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your returned.

Return & Refund Policy

We want you and your pet to love your Pawsonalized order. If something isn't right, here's how we can help:

Damaged or Incorrect Items: If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo, and we'll send a replacement or issue a refund.

Change of Mind: Since many of our products are personalized/custom-made, we're unable to accept returns for buyer's remorse on customized items. Non-personalized items may be returned within 14 days of delivery, unused and in original packaging.

How to Start a Return: Email us at [your support email] with your order number and reason for return, and we'll guide you through the next steps.

Refund Timing: Approved refunds are processed within 5-7 business days back to your original payment method.